Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (and, where applicable, the organisation you represent) and Sentrix Ltd (“Sentrix”, “we”, “us” or “our”) governing your access to and use of the Sentrix website and application builder platform, including any apps you design, script and publish with it (together, the “Service”). By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

1. The Service

Sentrix is a drag-and-drop visual application builder. It lets you arrange widgets on a canvas, write behaviour using the SMART Script language, preview your work live, and publish the result as an installable Progressive Web App and/or as a native mobile app via Flutter. We may add, change or retire features over time as described in “Changes to the Service” below.

2. Accounts

• You must provide accurate, current information when you register and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Tell us immediately if you suspect unauthorised access.
• We strongly recommend enabling multi-factor authentication, and may require it for certain roles (for example, organisation administrators).
• You must be at least 16 years old, or have the consent of a parent or guardian, to create an account.

3. Subscriptions, Trials & Billing

• Some features require a paid subscription. Current plans and pricing are shown on our Pricing page and may change from time to time, with reasonable notice before changes apply to you.
• Trials (where offered) convert to a paid subscription at the end of the trial period unless you cancel beforehand.
• Subscriptions renew automatically for successive billing periods until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Fees are exclusive of taxes unless stated otherwise. Except where required by law or stated in a specific offer, fees are non-refundable.

4. Acceptable Use

When using the Service, you agree not to:

• Break the law, or build, host or distribute content that is unlawful, fraudulent, defamatory, or infringes someone else’s rights;
• Upload or distribute malware, or use the Service to attack, probe or gain unauthorised access to any system;
• Reverse engineer, decompile or attempt to extract the source code of the platform, except to the extent applicable law expressly permits;
• Circumvent usage limits, security controls, or licensing restrictions, or resell or sublicense access to the Service without our written agreement;
• Interfere with or place undue load on the Service’s shared infrastructure, or use automated means to scrape or access it beyond normal use; or
• Use the Service to harass, abuse, or harm another person, or to collect personal data from others without a lawful basis and appropriate notice.

We may investigate and take action — including suspending or terminating accounts — where we reasonably believe these Terms have been breached.

5. Your Content & Apps You Build

“Customer Content” means the cards, widgets, scripts, designs, templates, data and apps you create, upload or publish using the Service. As between you and Sentrix, you own your Customer Content. You grant us a limited, worldwide licence to host, store, back up, transmit, display and otherwise process your Customer Content solely as needed to provide, secure and support the Service (for example, to render your published app or to take backups).

You are responsible for your Customer Content and for the apps you publish — including making sure they comply with applicable law, that you have the rights to any material you include, and that you handle any end-user data they collect appropriately (see “Your Role as a Data Controller” in our Privacy Policy).

6. Intellectual Property

Sentrix and its licensors own all rights, title and interest in and to the Service, including the platform, the widget library, the SMART Script language, our brand, and underlying software — excluding your Customer Content. Nothing in these Terms transfers any of those rights to you beyond the licence to use the Service as intended. If you send us feedback or suggestions, you agree we may use them to improve the Service without obligation to you.

7. Third-Party Services

Certain features rely on third parties — for example, the optional AI Assistant can call external AI providers (such as Anthropic Claude or Google Gemini) or a self-hosted Ollama endpoint that you configure, and templates or integrations may link to other services. Your use of those third-party services is governed by their own terms, and we are not responsible for them. You are responsible for any credentials or API keys you choose to configure for such integrations.

8. Service Availability & Changes

We work hard to keep the Service available and reliable, but we do not guarantee it will be uninterrupted, error-free, or available at all times — for example, we may need to perform maintenance, or a feature may be retired. Where practical, we will give you reasonable notice of changes that materially affect your use of the Service.

9. Suspension & Termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a risk to the Service, other users, or us.
• Where reasonably possible, we will give you notice and an opportunity to export your Customer Content before deletion. Some information may be retained as described in our Privacy Policy.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Nothing in these Terms excludes or limits any warranty that cannot lawfully be excluded or limited.

11. Limitation of Liability

To the maximum extent permitted by law, Sentrix Ltd will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or business opportunity, arising out of or relating to your use of the Service. Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify and hold Sentrix harmless from and against any claims, damages, losses and expenses (including reasonable legal fees) arising out of or relating to your Customer Content, your use of the Service, or your breach of these Terms or applicable law.

13. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable consumer-protection law gives you the right to bring proceedings in your own country of residence.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service or for legal or operational reasons. We will post the revised Terms here and update the “Last updated” date above; for material changes, we will also notify account holders by email or in-app notice with reasonable advance notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

15. Contact Us

Questions about these Terms can be sent to legal@sentrix.build. For sales enquiries, contact sales@sentrix.build.